Terms & Conditions

1. Agreement to Terms

By accessing and using Supersede's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, you should not use our services.

2. Use of Services

You agree to use our services only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of our services. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our services.

3. Intellectual Property Rights

All content included on our website and in our services, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Supersede or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information as required for services
• Respond to communications in a timely manner
• Provide necessary materials and access for project completion
• Make timely payments according to agreed terms
• Provide constructive feedback during project milestones

5. Payment Terms

Payment terms will be outlined in individual project agreements or service contracts. Generally:

• Invoices are due within the timeframe specified in your agreement
• Late payments may be subject to additional fees
• Services may be suspended for non-payment
• Refund policies vary by service type and will be detailed in your agreement

6. Project Timelines

While we strive to meet all agreed-upon deadlines, timelines are estimates and may be affected by factors including client feedback delays, scope changes, or unforeseen circumstances. We will communicate any necessary timeline adjustments promptly.

7. Revisions and Changes

Each project includes a specified number of revision rounds as outlined in the service agreement. Additional revisions beyond the agreed scope may incur extra charges. Significant scope changes will require a new agreement or amendment to the existing one.

8. Confidentiality

We respect the confidentiality of your business information and will not disclose sensitive information to third parties without your consent, except as required by law or as necessary to provide our services.

9. Limitation of Liability

Supersede shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the services will immediately cease.

11. Changes to Terms

We reserve the right to modify or replace these terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

12. Governing Law

These terms shall be governed and construed in accordance with the laws of Croatia, without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Email: hello@supersede.agency
Address: Hrvatskoselska 1, 10000 Zagreb, Croatia